Shipping Policy

At Mountain Tears, we are committed to delivering your order quickly and safely. Please read our shipping policy below for complete details.

Order Processing Time

All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

Once dispatched, delivery usually takes:

Major Cities: 2–4 business days

Other Areas: 3–6 business days

Delivery time may vary depending on your location and courier service conditions.

Shipping Charges

Shipping charges are calculated at checkout and may vary based on your city and delivery method.

We may offer free shipping promotions from time to time, which will be clearly mentioned on our website.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) in selected areas.
If COD is not available in your location, you may choose prepaid payment methods.

Order Tracking

Once your order is shipped, we will provide tracking details via SMS or email, so you can monitor your shipment status.

Delivery Delays

While we aim to deliver on time, delays may occur due to:

Weather conditions

Courier delays

Public holidays

Remote area delivery schedules

We appreciate your patience in such situations.

Incorrect Address

Please ensure your shipping address and contact number are correct at checkout.
Mountain Tears will not be responsible for delays or failed deliveries due to incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with clear photos of the package and product.

We will review the issue and assist you accordingly.

Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email: [mountaintears.official@gmail.com]
📞 Phone/WhatsApp: [+923401561181]